Returns Policy
At Playful Pets, we want you and your furry friends to love our products. If for any reason you are not completely satisfied with your purchase, we’re here to help with a hassle-free returns process.
1. Eligibility for Returns
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Items must be returned within 30 days of the purchase date.
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The product must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase is required for all returns.
- Please take note of the recommended leash/collar and harness width under each product description as we will not accept returns for accessories that do not fit.
2. Non-Returnable Items
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Personalized or custom-made items cannot be returned unless defective.
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Items purchased on final sale or clearance are not eligible for return.
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Products that show signs of wear, damage, or alteration cannot be accepted.
3. How to Initiate a Return
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Contact our customer service team at info@playfulpets.co.za with your order number and reason for return.
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Once approved, you will receive instructions on where to send your return.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Process
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Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days to the original payment method.
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Shipping fees are non-refundable unless the return is due to an error on our part.
5. Exchanges
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If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Playful Pets reserves the right to update or modify this policy at any time. If you have any questions, feel free to reach out to our support team.
Thank you for choosing Playful Pets – we appreciate your support!