Shipping Policy
At Playful Pets, we strive to ensure a smooth and efficient shipping experience for our customers. Below are the details of our shipping policy:
1. Shipping Rates & Delivery
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We offer the following shipping options:
- PUDO Locker to locker: R55
- PUDO Locker to Door: R65
- Express Shipping: R100 (2-3 days)
- International shipping: R380
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All orders are shipped via PUDO or Aramex for reliable and timely delivery.
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Orders are processed within 1-2 business days after payment confirmation.
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Delivery typically takes 2-5 business days, depending on your location.
2. Order Processing & Tracking
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Once your order has been dispatched, you will receive a tracking number via email.
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Please allow up to 24 hours for tracking information to update.
3. Shipping Restrictions
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We currently only ship within South Africa.
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We do not deliver to P.O. Boxes; a physical address is required.
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Remote areas may experience longer shipping times.
4. Delayed or Lost Shipments
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If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
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Playful Pets is not responsible for shipping delays caused by unforeseen circumstances such as weather disruptions or courier service issues.
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If your package is lost in transit, we will work with Aramex to resolve the issue promptly.
5. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
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We will arrange for a replacement or refund where applicable.
Playful Pets reserves the right to update or modify this policy at any time. If you have any questions, please reach out to our support team.
Thank you for choosing Playful Pets – we appreciate your trust!