Shipping Policy
At Playful Pets, we strive to ensure a smooth and efficient shipping experience for our customers. Below are the details of our shipping policy:
1. Shipping Rates & Delivery
We offer the following shipping options:
- PUDO Locker to locker: R55
- PUDO Locker to Door: R65
- Express Shipping: R100 (2-3 days)
- International shipping: R380
- All orders are shipped via PUDO or Aramex for reliable and timely delivery.
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery typically takes 2-5 business days, depending on your location.
2. Order Processing & Tracking
- Once your order has been dispatched, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking information to update.
3. Shipping Restrictions
- We currently only ship within South Africa.
- We do not deliver to P.O. Boxes; a physical address is required.
- Remote areas may experience longer shipping times.
4. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
- Playful Pets is not responsible for shipping delays caused by unforeseen circumstances such as weather disruptions or courier service issues.
- If your package is lost in transit, we will work with Aramex to resolve the issue promptly.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
- We will arrange for a replacement or refund where applicable.